Cluster E-Commerce Manager & Sales

The Cluster E-Commerce Manager & Sales is responsible for driving revenue growth and maximizing online and offline sales performance across multiple properties within the cluster. This role oversees e-commerce strategies, online distribution channels, digital marketing initiatives, and sales activities to ensure optimal market positioning and profitability.

The position plays a key role in developing and executing comprehensive sales plans, managing relationships with corporate clients, travel agents, wholesalers, and online travel agencies (OTAs), while identifying new business opportunities and expanding market share. Working closely with Revenue Management, Marketing, and Operations teams, the Cluster E-Commerce Manager & Sales ensures that pricing strategies, promotional campaigns, and distribution channels are aligned with the company's business objectives.

The ideal candidate possesses strong leadership skills, a deep understanding of the hospitality industry, expertise in digital distribution and revenue optimization, and the ability to analyze market trends and customer behavior to achieve sustainable business growth. This role requires a strategic mindset, excellent communication abilities, and a results-driven approach to consistently deliver revenue targets and enhance brand presence across all properties within the cluster.

• Develop and implement sales and e-commerce strategies to maximize hotel revenue.

• Manage online distribution channels and optimize OTA performance.

• Build and maintain relationships with corporate clients, travel agents, and strategic partners.

• Monitor market trends, competitors, and pricing strategies to improve market share.

• Collaborate with marketing teams to execute digital campaigns and promotional activities.

• Prepare sales forecasts, budgets, and performance reports.

• Lead and mentor the sales and e-commerce team to achieve business objectives.

• Ensure revenue targets and KPIs are consistently met or exceeded.

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.

• Minimum 3–5 years of proven experience in sales, e-commerce, or revenue management within the hospitality industry.

• Strong track record of achieving sales targets and driving revenue growth in luxury hotels, resorts, or hospitality operations.

• Demonstrated ability to develop and execute sales strategies, business development initiatives, and market penetration plans.

• Extensive network with travel agents, wholesalers, corporate accounts, OTAs, and key business partners.

• Solid understanding of e-commerce platforms, online distribution channels, digital marketing, and revenue optimization.

• Strong analytical skills with the ability to identify market trends, sales opportunities, and revenue growth strategies.

• Excellent leadership, negotiation, presentation, and stakeholder management skills.

• Proficient in budgeting, forecasting, and revenue planning.

• Results-oriented with a proactive approach to generating business and maximizing profitability.

• Excellent communication and interpersonal skills.

• Proficient in English, both written and spoken.

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong organizational and problem-solving skills.

• Willing to travel and work flexible hours when required.

• Age between 28 – 45 years old.

• Immediate availability is preferred.