Front Office - DW

The Front Office Daily Worker (DW) is responsible for providing excellent guest service and ensuring smooth front desk operations. This role serves as the first point of contact for guests, creating a welcoming atmosphere and delivering exceptional hospitality experiences. The Front Office DW assists with guest check-in and check-out procedures, handles inquiries and requests, and coordinates with other departments to ensure guest satisfaction.

• Welcome guests warmly and provide exceptional customer service.

• Handle check-in and check-out procedures efficiently.

• Answer phone calls, emails, and guest inquiries professionally.

• Provide information regarding hotel facilities, services, and local attractions.

• Coordinate with Housekeeping, Engineering, and other departments to fulfill guest requests.

• Handle guest complaints and ensure timely resolution.

• Maintain accurate records and update guest information.

• Process payments and maintain cash handling procedures.

• Ensure the front desk and lobby area are clean and presentable.

• Perform administrative tasks assigned by supervisors.

• Minimum High School Diploma (SMA/SMK) or equivalent.

• Previous experience in Front Office or customer service is preferred.

• Fresh graduates are welcome to apply.

• Good command of English, both written and spoken.

• Familiarity with hospitality operations is an advantage.

• Willing to work shifts, weekends, and public holidays.

• Available for immediate placement.