IT Support

An IT Support professional (or Helpdesk Technician) is responsible for maintaining, monitoring, and troubleshooting an organization's computer systems, networks, and hardware. They act as the first point of contact for employees or clients facing technical issues, ensuring minimal downtime and maintaining optimal digital workflow.

• Technical Assistance: Responding to IT support tickets, emails, or phone calls from staff experiencing software glitches, hardware failures, or connectivity issues.

• System Installation & Setup: Configuring, installing, and updating new computers, operating systems, applications, and peripheral devices (printers, scanners).

• Network & Security Maintenance: Monitoring local network stability, setting up user accounts/passwords, and ensuring antivirus programs and firewalls are active.

• Asset Tracking & Inventory: Keeping an accurate log of all company hardware, licensed software installations, and digital assets.

• Backup & Recovery: Assisting with routine data backups and restoring lost data in compliance with company security policies.

• Education: Bachelor’s Degree (S1) or Diploma (D3) in Information Technology, Computer Science, Computer Engineering, or a related field. Vocational high school (SMK TKJ - Teknik Komputer Jaringan) graduates with strong portfolios are also highly considered.

• Certifications (Highly Value-Adding): CompTIA A+, CompTIA Network+, CCNA (Cisco Certified Network Associate), or Microsoft Certified: Azure Fundamentals.

• Experience: 1–2 years of experience in technical support, helpdesk, or customer-facing tech roles.

• Language: Good reading and writing skills in English are crucial, as almost all technical documentation, software errors, and coding environments are in English.