Admin Custome Service

An Admin Customer Service professional bridges communication and operations by answering customer inquiries while managing the backend data of those interactions. Operating via live chat, email, phone, and social media, they resolve product issues, track order fulfillments, manage client databases, and process data updates, ensuring a seamless customer experience and orderly administrative documentation.

• Inbound Inquiry Handling: Responding promptly and politely to customer questions across WhatsApp, Live Chat, Email, and social media comments regarding product availability, pricing, and shipping policies.

• Order & Database Administration: Inputting incoming customer orders, verifying payment transfers, updating shipping addresses, and tracking delivery timelines in the company database.

• Complaint Escalation & Tracking: Opening support tickets for complex complaints (such as broken items, missing packages, or refund disputes) and routing them to the logistics or finance teams while keeping the customer informed.

• Education: Minimum of a High School Diploma or Vocational High School Graduate (SMA / SMK Administrasi Perkantoran, Perhotelan, or Pemasaran is highly preferred). Diploma (D3) or Bachelor's Degree (S1) graduates in Communications or Business are highly competitive.

• Experience: 0–2 years of experience. Highly entry-level friendly for candidates with excellent typing speeds and strong communication skills. Prior experience in retail retail sales, call centers, or e-commerce admin roles is a major plus.

• Language: Good conversational and written English is highly essential, especially in tourist-heavy hubs or global e-commerce, to confidently assist foreign clients, format templates, and navigate international software.

• Emotional Stability: Strong patience and emotional control, as the role requires dealing with repetitive questions and unhappy customers daily.