Customer Service Officer

Respond promptly and professionally to all inquiries from guests or agents via message or call

Provide daily reminders and updates on scheduled activities

Handle and resolve guest-related problems efficiently

Perform other tasks related to guest services and satisfaction

Respond promptly and professionally to all inquiries from guests or agents via message or call

Provide daily reminders and updates on scheduled activities

Handle and resolve guest-related problems efficiently

Perform other tasks related to guest services and satisfaction

Excellent communication skills, both verbal and written

Ability to multitask and manage time effectively

Strong problem-solving mindset with a customer-oriented attitude

Prior experience in customer service is preferred but not mandatory